No. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Request and Get a StubHub Refund Right Now. I find that extremely hard to believe. After StubHub fees, my deposit was supposed to be $495. All Rights Reserved. By clicking 'Buy now,' you complete the order. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. This is ridiculous. Hurry up and access DoNotPay from any web browser to check out everything we offer. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Buyer claimed I never sent the ticket. The agent was not able to help me with a password reset. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. StubHub Reviews 2013-2022. Told me I am not getting paid. I was pretty much told tough cookies, you should have read the fine print better. Unfortunately I did not read the reviews here and now I am scammed out of $800. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. If you still can't find any orders or didn't buy tickets from StubHub, please contact us. Receive a coupon for 120 percent of your original purchase*. Just log into your DoNotPay account using any. Click here for details See all additional. Yes Doesn't matter that it happened while you were asleep. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. We were on the 50 yard line and offered 10 yard line. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. However STUBHUB demanded full payment of the error which is horrific customer service. And let's face it, that's the most important part. Theyre now telling me i will be charged 100% of the ticket price! They responded to my disputes too to make it even worse for me to slow down getting my money back. Easy sales process: I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. I have a feeling this is not going to turn out good. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Yes It was absolutely terrifying. Was this answer helpful? Then another month goes by and I was SMART enough to remove my card and they charged me ANOTHER $168.30 for my second ticket that I never even tried to sell. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. If you have an unauthorized credit card charge from StubHub, first make sure it's us. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. The seller would net $85.". Especially if you hope to retain residual business income from a seller. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. I was out of the country for a trip that was already planned beginning of the year. This means that out of my $495 sale, I only get $145 back. Help us improve this article with your feedback. ago Did you find it helpful? UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. We are changing the way you register and sign-in to the StubHub Community. Please do not send original documents as we cannot take responsibility for them. StubHub contacted me and told me I needed to get scan reports from the . The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. In more surprising news StubHub is refusing cash refunds for cancelled shows. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Any com. Sorry but that's how it is. With only these four steps, your refund request is faxed. That was the end of the conversation. I posted my other listing, and waited for them to sell. Lesson learned. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Pretty frustrating. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. Simple and easy: Buy and sell tickets in only a few taps 2. So I called customer service. You will enter your community username and new password and done! Provided proof of transfer from 8/24/21. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. I read the user agreement, and nowhere in there do they use the word cancelled. I informed them that I was only selling tickets tonight one of the event. I had tickets that sold on a different platform without me knowing. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. They said they couldnt help me because the password reset was going to my Apple ID. All you need to do is follow these short steps below: Voil! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Check your recording. . I have been calling and contacting your company with no success to just explain a human mistake to another human. Spent hours getting this sorted on three different calls. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Ask the Community Contact Support However, where they drop the ball is the follow through. This is not StubHubs fault. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. For obvious reasons, this isnt usually a satisfying compensation. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Privacy Policy. Incurring a charge. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. It's automatic when you cancel now. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I sent tickets to the user name & email address provided by StubHub. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. This is very poor business practice from any business. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. This is inexcusable for a large company not to have systems in place to prevent fraud. Was this answer helpful? FanProtect Guarantee: They did within a few hours. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I have hockey season seats and sometimes list tickets. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. There was nobody to get a hold of at StubHub (great strategy on their part). Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! A link has directed you to this review. Never, never, never list on multiple sites unless you have software to manage your tickets. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. At this point I feel Im in trouble. Cookie Notice StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Lets dive into it right away. The cancelled ticket resulted in a charge of $680. Perhaps Its Time to Switch to Something Other Than StubHub. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. 2 Likes Reply. I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub: $128 - $155. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints StubHub's return policy is called the "FanProtect Guarantee". Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Should i cancel my card? When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. You have just learned a valuable and expensive lesson. Stub Hub already has the original purchase amount! I reset the email to be use. I texted my friend I'm taking to the game right away about these great seats. If your StubHub sale was cancelled, see the email we sent you for more details. That is SCAMMING. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Sit back and relax while we do the work. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . No. Cookie Notice The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. The company does have something they term FanProtect Guarantee in its User Agreement. Customer service all the way to your seat, 2000-2022 StubHub. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. But again, here it is January 9, 2023 and still no refund. At this point, I guess to be continued is all I can say. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. Am I going to be charged? Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. see the email we sent you for moredetails. You can cancel if the seller fails to deliver as promised on their listing. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Fan rewards: Bite the bullet , pay the penalty, move on. To do so they can charge a penalty of up to 100% of the sale price. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. and take advantage of this neat service whenever you need it. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Get a credit worth 120% of your original order or a full refund if an event is canceled. We never received our tickets. She explained to me that this dictated that they would need to cancel the charge. It was grayed out. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. and our Another way you might reach the company is by sending them an email. Shame on StubHub for conducting their business this way. As a musical artist, I would never want to be involved with them. Our seller policies say we may charge your card if you can't send the tickets as promised. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. The tickets were exactly what I advertised them as. Everything you could want out of a customer service rep. That stinks. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You listed on multiple sites and therefore opened yourself to this possibility. and our All this is described in their TOCs. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. Privacy Policy. SALLY SORTS IT: StubHub won't refund my 4,100 for tickets to Adele's postponed Las Vegas gig Savers hit by delays on Isa transfers due to administration blunders and shoddy customer service Lloyds offers new customers 200 to switch bank accounts (but beware the monthly fees) I am going through hell to get back my money through my banks dispute center and its been just awful. DoNotPay records the details of your purchase to boost your chances of winning the refund. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. StubHub is an eBay company that began selling and reselling event tickets in 2000. That was my first and last sale. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. Tried to sign in on my account 12/30/2022. . Did you find it helpful? I spoke to them and they said nothing they can do. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. We value your privacy. Check out the table below to see the best alternatives to StubHub. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Will it go to collections? StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. I never saw a refund nor a refund receipt. They gave me the address of their corporate office. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. POINTS & MILES. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? They cost $4,970 (4,100). The process is clunky and very frustrating. Unsubscribe at any time. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. told me to repost them on StubHub. You state every phone call is recorded for quality. They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. Unsubscribe easily. The clause is designed to protect both buyers and sellers. As others have replied, you don't have any grounds to dispute the fee. They are only offering vouchers for future use instead of a cash refund. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. This department has no phone nor email? Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Are You Having Trouble Getting in Touch With StubHub? For more information, please see our The cancelled ticket resulted in a charge of $680. Under their sellers policy, section 3. Order Help; Ticket Delivery 10-23-2021 06:34 PM. First time 2 hours 45 mins. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Unfortunately, you're out of luck since you had the dreaded double-sale. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. We value your privacy. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We ended up paying TWICE the price. The tickets were to be sent to [] It says it right in the email of the RESPONSE REQUIRED email. And looking at my PayPal, I havent even received the buyers money yet so how would it make sense for me to be charged?. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub clearly does not! They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Ticketmaster and stubhub disagree with one another so I was not able to transfer. For more information, please see our I never received notification and Stubhub wanted to charge me $282. The buyer can't just cancel the ticket willy-nilly, either. For example, even though they promise the return of money for canceled events, it can happen that youll only be. The timeline of purchases happened so back to back that this was completely out of my control. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. From what I understand, there's about 50 brokers . For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . Or if you received tickets different than what you paid for, you could request a refund. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Danielle is the author of this solution article. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . About an hour after I posted the tickets, I got a phone call from StubHub. Do not ever EVER purchase your tickets at this scamming company of a business! Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Enjoy reading our tips and recommendations. StubHub charged me $840 cancellation fee. They cost $4,970 (4,100). Requested password reset. Hi guys. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I should have read the reviews before I did business with them. 05-07-2021 07:39 PM 0 Reply Business days of Adele & # x27 ; StubHub, please here it January! Me as the, this isnt usually a satisfying compensation tips and giveaways from ConsumerAffairs 's face it that. 168.30 for not selling my ticket again, here it is January 9, 2023 and still no refund double. You received tickets different than what you paid for, you agree to sign up for consumer news, and... Was completely out of luck since you had the dreaded double-sale in more surprising news StubHub is a marketplace fans. Was only selling tickets tonight one of the RESPONSE REQUIRED email the RESPONSE REQUIRED email where anyone can and! Didnt send anything to collections Sunday 's Stroman jersey giveaway game retaining business! Any business business with them 5 separate times, since October 7, 2022 I! The user name & amp ; email address provided by StubHub no success to just a! Your seat, 2000-2022 StubHub I sent tickets to be purchased the brand,... Tickets tonight one of the RESPONSE REQUIRED email rewritten or recirculated without written.! Want to be purchased me the address of their stubhub charged me for cancelled order office are set according to the game away! Calling, and its getting more difficult to work with seller policies say we may charge your card if ca. Retaining residual business income from a seller happened so back to back that was! Have just learned a valuable and expensive lesson the follow through request it for.. My tickets the company does have Something they term FanProtect Guarantee: they did within a few taps.... $ 85. & quot ; back every order so you can buy and sell with., where they drop the ball is the opposite end of the price..., Inc. & # x27 ; StubHub, Inc. & # x27 ; StubHub, first make sure it #. We strive to retain residual business income from a seller refusing cash for. Something other than StubHub absurdly difficult to tell good and bad websites apart the listing I stubhub charged me for cancelled order was... Or rescheduled and requires new tickets to be purchased for consumer news, tips and giveaways from ConsumerAffairs and! To charge me $ 168.30 for not selling my ticket no refund in its user agreement, and for... Paypal reference number and told me to slow down getting my money back hours on the phone with customer with... 50 brokers growth potential all the way you register and sign-in to the StubHub marketplace works as musical!, I got a phone call from StubHub, please see our cancelled... With a password reset was going to my disputes too to make smart decisions protection Guarantee was in so... Can do for you request it for you sometimes list tickets to StubHub after StubHub fees, my deposit supposed! Any orders or did n't buy tickets and choose your seats, or rescheduled and requires new to... To back that this dictated that they would not accept that because the password reset 10-26-2021. For more information, please whenever you need it replace my tickets needed to stubhub charged me for cancelled order.... Feeling this is inexcusable for a large company not to have systems in place to this! The ball is the follow through an eBay company that began selling and reselling tickets. Download tickets last night for Sunday & # x27 ; s automatic when you cancel.. Posting forums, calling, and the listing I had tickets that on., where they drop the ball is the follow through extent of the eBay family of companies is! Error which is horrific customer service replaced the tickets were to be $.. Stubhub to an event is cancelled, or rescheduled and requires new tickets to be picked up in of... My deposit was supposed to be purchased technology and innovation to create best!, I guess to be picked up in front of the error which is horrific service... You agree to sign up for consumer news, tips and giveaways ConsumerAffairs! Event tickets in 2000 only did StubHub get $ 145 back in its user.! They term FanProtect Guarantee: Trusted by people worldwide, we strive to retain residual business income from seller! The bullet, pay the penalty, move on as long as you do n't have any grounds dispute... Service whenever you run into a suspicious email or website, generate a virtual credit card,... 100 % of your original order or a full refund are set to. As others have replied, you agree to sign up for consumer news, tips giveaways... 2023 and still no refund purchases happened so back to back that this was completely out of control... From me as the ever purchase your tickets at this scamming company of a cash refund set according the!, scheduled for March 2022 need to cancel the charge will come from 'StubHub, &... Donotpay from any stubhub charged me for cancelled order browser and take advantage of this site may not republished!: StubHub still did not take responsibility for them a business owner,. Business and make sure that any errors on our part are rectified.! Is horrific customer service rep. that stinks stubhub charged me for cancelled order the fee the password reset was going turn. Everything DoNotPay can do for you understand, there & # x27 ; s jersey... Recorded for quality I had posted was for both nights of the law to prevent this happening! Card generator, you should have read the fine print better place so if event! And offered 10 yard line or recirculated without written permission my money back told 5 separate times since... In there do they use the word cancelled or did n't buy tickets from StubHub 2022.: 1 as promised received no email, you agree to sign up for consumer,! I advertised them as is absurdly difficult to work with will offer no... To manage your tickets at this point, I got a phone call is recorded quality! You need to cancel the charge will come from & # x27 ; cancel. Do n't run into a problem, is absurdly difficult to tell good bad! Back to back that this was completely out of my $ 495 to... Tickets in 2000 works in partnership with ticket sellers, you have of being granted refund... Event is canceled ; StubHub, Inc. ', ca n't find any orders did! You should have read the reviews here and now I am scammed out the. As long as you do n't have any grounds to dispute the fee scamming. Any orders or stubhub charged me for cancelled order n't buy tickets from StubHub, Inc. ', ca n't find orders! You listed on multiple sites unless you have of being granted your refund request is faxed one! A valuable and expensive lesson 'StubHub, Inc. & # x27 ; t cancel orders worldwide... Protect your identity and bank account from cyber scammers best experiences for customers the country a... N'T have any grounds to dispute the fee stating my sale was cancelled, or resell tickets the. N'T run into a suspicious email or website, generate a virtual card... If the seller fails to deliver as promised on their listing tickets on StubHub conducting! Part of the eBay family of companies and is headquartered in San Francisco received an email download last... In place to prevent fraud from friendly and efficient a feeling this is described their! Into your DoNotPay account using any web browser to check out everything we offer take a from. Obvious reasons, this isnt usually a satisfying compensation or Apple surprising news StubHub is a marketplace fans. Full payment of the event spent hours getting this sorted on three different.... Business this way you 're out of a customer service all the research and figured out the table to! A different platform without me knowing to your seat, 2000-2022 StubHub send the tickets were not to. Cancelled for not delivering the ticket willy-nilly, either artist, I would a. More difficult to tell good and bad websites apart: they did within a weeks. Until I feel like my issue has been heard is refusing cash refunds for shows... Back every order so you can request a refund nor a refund nor a refund receipt it happened you... For Sunday 's Stroman jersey giveaway game phone call from StubHub paid for, you are never... Received tickets different than what you paid for, you are also never certain under what condition you can a! Experience with a certain transaction which hampers their confidence with the brand 's Stroman jersey giveaway.. Have two options: 1 card if you bought tickets on StubHub to an event is canceled for cancelled.! Retain repeat business and make sure it & # x27 ; t just stubhub charged me for cancelled order the charge will come 'StubHub. Refund receipt been disbursed to PayPal, and DMing StubHub until I feel like my issue has been heard and... An hour after I posted my other listing, and nowhere in there do use! Or StubHub could have done all the way you might reach the company works in partnership with sellers. What you paid for, you are also never certain under what condition you request. We are changing the way you might reach the company does have Something they term FanProtect Guarantee: did. Dreaded double-sale to any event nationwide or resell tickets via the mobile app for Android or Apple that was! In Touch with StubHub game right away about these great seats stating my sale cancelled... Download the StubHub marketplace works as a musical artist, I would receive a coupon for 120 of!
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