CHECK IN POLICIES. In-house World restaurant serves international cuisine for breakfast, and dinner can be enjoyed at Gaucho Grill. After several attempts, I finally got on a call with customer service. Prices are per person unless otherwise stated. Yes, guests of Dreams Playa Mujeres Golf & Spa Resort Cancun can work out with fitness classes and yoga classes. RATE RULES/RESTRICTIONS We have developed a suggested gratuities guide in response to guest feedback. rivieramayahotelsguide.com. The hotel is located near the private beach of Cancun. Design by Amadeus Hospitality, Daily morning coffee or tea from Natura Cafe (1 per person, per day), Lincoln house car use within a three-mile radius (drop-off, based on availability), Wi-Fi for multiple devices throughout the hotel. What payment methods are accepted in Dreams Playa Mujeres Golf & Spa Resort? How do I notify the hotel that I will be arriving after the check-in time? Wellness options at the property include a hot tub and sauna facilities, and beauty treatments like a reflexology, a pedicure and manicure. Exact dates for specialty/a la carte tours (any adventures outside of scheduled package trips) and massages will be confirmed upon arrival, as they are scheduled by the Front Desk. I was contacted by resort cancellation services about the sale of our timeshare. At what time does the pool open each day? Prices quoted are At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. All guests acknowledge and agree that they are fully aware of the contagious nature and effects of COVID-19 and voluntarily assume that risk and responsibility and further agree that they will release, indemnify and hold harmless Belizean Dreams Resort, and their respective parent corporations, affiliates, subsidiaries insurers, directors, officers, employees, managers, successors, assigns, agents and representatives, against any claims and/or damages whatsoever, including legal fees relating to any infection, transmission, health condition influenced or otherwise impacted or complication by COVID-19. We are exporting the best and premium quality porcelain slab tiles, glazed porcelain tiles, ceramic floor tiles, ceramic wall tiles, 20mm outdoor tiles, wooden planks tiles, subway tiles, mosaics tiles, countertop to worldwide. Login to access all your Sea Island accounts, Reservations: Cancellations for combination vacations with our sister properties will only be charged a $100 admin fee by each resort at which you are staying. He showed me the BBB website with no customer complaints. All Date Change Requests must be made in writing and are subject to availability and management's approval. The initial deposit payment may be automatically charged via our booking engine, which charges in US currency or the deposit may be charged through our local bank in Belize Dollars utilizing a Standard Exchange Rate (US$1 = BZ$2) and as such, are subject to exchange rate variances. All the details from your favorite island: Sea Island Company 2023. 61-89 days prior to arrival date,admin fee will be deducted from the deposit, 50% of this balance will be refunded. Less than 30 days prior to arrival date, guests are entitled to NO refund. All Rights Reserved. All additional meals, transportation, drinks and/or tours etc. All rates are in USD and includes all taxes/fees. Acceptable forms of identification include a drivers license, passport, and proof-of-age card. Customer services here at RCS is our top priority, we have spoken to Ms. ********** gave the correct info for the CS department and when over the marketing process with her, answered all her questions and concern. Great locations and deals for every budget. Chicago, Illinois 0 I don't know but Should you choose to leave a gratuity this is left completely to your discretion and is based on the quality of service you receive. Hopefully, you have one. I would love to say Thank You so much for your help. All boat itineraries and activities are weather and conditions permitting at resorts discretion. / Trips shortened as a result of or due, but not limited, to airline delays, strikes, world events, no-shows, premature departures, personal issues, inclement weather,pandemics such as COVID-19 and/or acts of God, including hurricanes are NON-refundable and NON-transferable. Don't waste your money on these scammers. Unfortunately, this property has no available rooms for your dates. ALL CANCELLATIONS MADE: 120 or Kindly note:Island Rentals, Overwater Villa and Group bookings of 16 or more persons have balance due dates that differ from cabana bookings balance due dates. Cancellable Reservations. All rates are per couple for all packages and are based on double occupancy. At this time, we do not offer travel insurance through Coco Plum Island Resort. We recommend International Association of Better Business Bureaus. We apologize for this unacceptable behavior that you received. If smoking is detected at anytime during or immediately after a guests stay, management reserves the right to charge a cleaning fee of US$500 per room. Hotel Reservation Network | 2023 Reservations are subject to a mandatory facility fee of $14.95 + tax charged per room per night. Isla Mujeres airport is 0.5 km from the 5-star property, which lies in the Costa Mujeres district. My husband and I have tried to sell the 4 timeshares we had. They were getting the wrong resort again as this one was in Florida, He then gave the one he thought was ours because it was in California, but this resort was in Northern California. 120 or more days prior to arrival date, guests will be subject to a US$50.00 rescheduling fee at each resort. Smoking is not allowed anywhere in the Hotel, including in the guest rooms. Reasonable base for exploring Puerto Aventuras. If you continue to use this site, we will assume that you are happy with it. Lote Rth-7-Pm-Ii, Lte1, Mz 1, Smz 3, Cancun, Mexico; Dreams Playa Mujeres Golf & Spa reservations available at 'rooms', Dreams Playa Mujeres Golf & Spa phone number isn't available on our site, if you want to call Dreams Playa Mujeres Golf & Spa visit site of a hotel, Dreams Playa Mujeres Golf & Spa Resort Deals, Guest reviews are submitted by our customers after their stay at Dreams Playa Mujeres Golf & Spa Resort. All boat itineraries and activities are weather and conditions permitting at resort's discretion. I am posting this to be warning to other people as to be careful because their ideas may be good, but their presentations are greatly lacking. We greatly appreciate you taking the time to share your experience with us. See our FAQs for information as well as tips on arrival and departure times. Check-out: 11:00am. Kids 5 years and under are charged US$75 per night (inclusive of local flights). That is when they gave me to the Closer who previously introduced himself as the accountant. How secure is your website? It has been one year and no response from them. You also have the option to opt-out of these cookies. At this time, we do not offer travel insurance through Belizean Dreams Resort. This Closer was mean and nasty. Adult rates apply for any person over the age of 12 and infant rates apply for any person ages 5 and under. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. Bookings can be cancelled online up until the following times: David Alfaro Siqueiros 164, Zona Hotelera, Las Glorias, 48333 Puerto Vallarta, Jal., Mexico. Accordingly, our travel consultant shall advice you the amounts payable at the time of booking. Special offers that were previously applied to your original vacation will no longer apply to new rescheduled dates. There will be a minimum $500 cleaning charge assessed if it is determined that there was smoking in the guest room during your reservation period. For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. Be sure to enjoy a meal at the onsite local and international cuisine restaurant. Belizean Dreams Resort cannot accept responsibility for any delay, inconvenience, damaged possessions, sickness or additional expenses incurred which may be caused either directly or indirectly by events outside our control such as weather, late arrival of flights, pandemics such as COVID-19 or acts of God. Single occupancy in each bedroom surcharge of US$75 per nights is applicable for all package. Were really excited about them, can you tell? As a matter of policy, BBB does not endorse any product, service or business. It was worth its 4 stars. The first thing that was disconcerting to me was that they were on about a resort,. Less than 60 days prior to arrival date, guests are entitled to NO refund. This website uses cookies to improve your experience while you navigate through the website. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Some rooms of Dreams Playa Mujeres Golf & Spa welcome guests with the following facilities: Does Dreams Playa Mujeres Golf & Spa Resort offer an airport shuttle? Cancellable Reservations. If you purchased Belize Travel Insurance, it is your responsibility to be familiar with the policy as well as to submit any documentation needed for reimbursement. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. You can engage in various activities, such as kayaking, sailing and archery. ", There is a 4 nights / 5 days minimum stay, except for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** which requires a 7 nights/ 8 days minimum stay; and also Thanksgiving week which requires a 7 nights/ 8 days minimum stay. These cookies will be stored in your browser only with your consent. This category only includes cookies that ensures basic functionalities and security features of the website. Unused portions of a la Carte items are non-refundable and non-transferable. We were given a junior suite on arrival, it was large. Additionally, youll notice that after each meal, you will be presented with a chit which requires your signature for inventory purposes. 60 days or less will NOT be entitled to any change of date option. The Lodge will be making several enhancements from August 1-21, 2022. Kindly note: Island Rentals, Overwater Villa and Group bookings have balance due dates that differ from cabana booking balance due dates. Less than 60 days prior to arrival date, guest is entitled to NO refund. Some of the resorts that they found were in Florida with a similar name, but in an entirely different state. Rooms Frequently asked questions He said they will refund the money if they cannot sell it in that timeframe. 61-89 days prior to arrival date, admin fee will be deducted from the deposit, 50% of this balance will be refunded. Yes, some of the rooms at Dreams Playa Mujeres Golf & Spa Resort come with a workspace. The representative Austin was straightforward and he was awesome dealing with my concerns. Bulk Air Penalties: Each scheduled airline has unique cancellation and revisions penalties on bulk fees ranging from $50 per ticket to The hotel was situated near the Puerto Aventuras bus stop, just 10 minutes walking distance. 90-119 days prior to arrival date, admin fee will be deducted from the deposit, 75% of this balance will be refunded. Do you have to pay extra for a mini-fridge? Thank you for bringing this to our attention. There is risk involved in any outdoor activity and accidents may occur, therefore at Coco Plum Island resort we consider safety our most important concern. Our rates already include a 8.5% service charge which is distributed equally among all our staff as we believe everyone plays an important role in your stay with us. senior vice-president, global commerce and distribution Indulge in a body treatment, a manicure/pedicure, and a massage at the onsite spa. Due to the fact that island rentals are discounted for an entire island buyout, neither specials nor travel agent commissions are applicable for the Island Rental Package. Card payments accepted: Visa, Amex and MasterCard Credit cards/ Debit card. Kindly note: Island Rentals, Overwater Villa and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. Set approximately 25 minutes' walk from Dolphinaris Barcelo, the 4-star Dreams Aventuras Riviera Maya Hotel Puerto Aventuras is located near CEDAM Museum. Although they are our sister resorts, we are managed separately and therefore we would require you to cancel with us in writing directly (adhering to our Cancellation Policy) and thereafter book with Belizean Dreams or Laru Beya in accordance with their booking policy as each resort is managed separately and has policies accordingly. of the guest is required upon check-in. Cash payment is an option at checkout. You can cancel your booking online for a full refund back to your original payment method or for ResortPass Credit to use another time. Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Thanks RSC. BBB Business Profiles generally cover a three-year reporting period. We have been trying to reach and have left messages on their voicemails for about 3 weeks and have gotten no response from anyone. Travel credits are valid for travel commencing within 395 days from original departure date, Single Occupants will automatically be charged a rate of US$75 per night surcharge fee at the time of booking confirmation. We will be assessing this recording and handle this closer accordingly to ensure this absolutely does not happen again. We cannot guarantee the clarity of the ocean at all times as a result of weather. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We then asked as when was the last sale and how often were there sales? Reservations must be canceled in accordance with the cancellation policy outlined by the individual hotel for the rates and Surrounded by lush Dreams Playa Mujeres Golf & Spa Resort address: We use cookies to ensure that we give you the best experience on our website. If you dont book a flexible rate, you may not be entitled to a refund. I am no longer a timeshare owner. Guests moving from High to Low Season will not be compensated for the difference. Please see those sections for details. Service animals are exempt from pet policies and from any pet deposit charge or fee that is in place. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. How much does it cost to stay at Dreams Curacao Resort, Spa & Casino - All Any changes made less than 24 hours before the experiences start time will not be accepted. Very. Find a Dreams Playa Mujeres Golf & Spa cancellation policy that works for you. CHECK IN POLICIES Out in Dreams reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. How can I reserve a group of rooms together? Carretera Federal 307 Km. All cancellations must be received in writing and confirmed by our resort to be considered valid/effective. 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