It is also the most awarded and consistently ranks in the top ten best refrigerators. Unhook the retainer clip and pull the PTC start relay . Well now it has stopped working and we can't even find anyone to come out and service it since it's a Sears Kenmore Elite! Jake Jake from ApplianceBlog.com - Founded 2004 Look-Up & Order Parts I just had the same issue as Jayme. It covered everything. I have an LG MODEL # LFXS30796S purchased in Jan 2019. Service terrible. What Is the Warranty on a Kenmore Refrigerator Compressor? It seems to be working, but I am nervous. Paid tech service call 190 bucks to be informed compressor valves r bad 1000 to fix. The control panel went out the first year and then October 2, 2019 the compressor stopped working. So, replace the motor. Sears wanted $300 more for labor costs than my local guy. !.411 and. Still may 9th. Is there anyway we can get some money back towards another refrigerator? What a disaster. ft. French Door Bottom-Freezer Refrigerator October 11, 2014 less than 5 years ago about two weeks ago my freezer stop working. Bought and installed new from Sears in 5/17. I would like to get in on a class action lawsuit but at 76 years old not sure how to do that. Yet my temp reading still said -3 / 33. but hot as all get out. Serial #811kr00668. Calls to the customer service number now do not result in any way to speak to a live human being. Can they not just take at face value what my original repair person said about it being the compressor and then come out to do the repair? Purchased a Kenmore Elite (LG) in 2016 and 8 months after my extended warranty expires my frig stops working. Compressor went out. I just discover the ice maker also shorted out and burnt. I have the same problem with a Kenmore Elite refrigerator I bought Sept 2016. I have been actively using the fridge for 3 months. I would like an reimbursement for this repair. Yesterday it stop cooling altogether. same issue. It is not very complicated and you should have no trouble understanding the information. Compressor in 2014 or 2015 Kenmore Elite professional is gone!!! 1000 dollars to have it fix. I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. This is ridiculous especially seeing that they have known about these compressors for quite awhile! since that will depend on what the hourly rate is in your area. I scheduled an appointment with Sears Home Repair, but the first available appointment was on July 18, 2022. Therefore, check them to determine if they are off. Hoping it will be the same for Kenmore Pro. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. What has happened to Sears quality and customer service??? I also have Kenmore Elite fridge with failed compressor and need to know how to get action. Because sears left Canada I had to pay for repairs. The technician said that the I needed a new condenser which would be no charge because that's the only thing covered under the "warranty" but the other parts and labor I would be responsible for unless I purchased an additional warranty that would cover all the parts for $600 a year but it would cut the $858.23 in half. If you find that the compressor on your Kenmore refrigerator is buzzing or humming, check for dirt and debris on it. I wish I would have known better. LFXS24623S about 4 months later the Ice Maker stopped working and was replaced. Fortunately I have a 5 year sears master protection agreement so it should be fixed or replace. The sell crapy items and don't offer support. Sears repairman said it was the compressor. 795.71052.014 Kenmore Refrigerator compressor failed again - Elite Warranty Coverage. I don't know that it matters, but I am no longer a Sears customer. and after decades. Never buying a Sears, Kenmore, LG product! Set up the system and said there is no pressure. Spoiled food, inconvenience during COVID19 crisis, unnecessary costs for parts and labor. I am also stuck with a $3000.00 piece of junk. We have already been without a frig in the house for two weeks. Kenmore Elite with LG technology. VERY limited income. This unit is made by LG. Thats ridiculous to me. They should not be allowed to sell these products stating that they will last 15-plus years when they know they will only last a minimum of three years it's against the law and I hope that this gets brought to light and all of us customers who got duped into believing that we had a good product will be justified!!! I have never been so disgusted with the lack of a company trying to resolve an issue. It helps to take pictures of wire and tube connections as you remove each one. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! My 2019 Kenmore 3 French door refrigerator stop working and cost me over $1000 for replacing LG linear compressor. It replaced a "cheap" fridge that was still working 10 years after we bought it. I asked for a supervisor or manager to call me. The Refrigerator Door Hinge Bushing top door base broke. Not so great. I called the company again and they want me to pay another $119 to send another technician because the first technician didn't list the compressor as going out. To repair will be over 1200. The second time in barely 3 months (Hurricane Ida and Nicholas). Not sure where to turn. The product stopped cooling on April 9, 2020. We were told this is a bad compressor by LG. Today, my 'fixed' LG refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is really 35, and the bottom freezer is set at -6 and is actually at 22. All purchased at Sears. Warranty is a miscellaneous failure of a component covered by Warranty Contract and a Recall is a mass failure of a Component(Linnear Compressor). We purchased our Kenmore Elite in June 2017. Worse encounter appliance wise I have ever been a part of. The lady had a strong accent so it was hard to communicate with her, but she assured me the parts would be covered. If they dont, it is likely that the bearings of the motor are worn. We spend a lot of money on their appliances and this is how they treat us? So far I don't have any issue with LG tech support, my case was handle quickly with one phone call and it did not cost me a dime. Purchased Dec. 2019. The linear compressor recently failed and according to my product manual the linear compressor is suppose to have a 10 year warrantee with free replacement. I guess we will check with small claims court but with the number of complaints on line - that doesn't seem the right route. It's a total rip off. I have a Kenmore Elite model 795.72059.112 frig. Having to pay for the tech to install the new compressor based on their warranties. Jan 19, 2021 by May 30, 2022 by For the water from the dispenser to flow properly, the water filter must sometimes be tightened to an exact tightness in the filter housing. We contacted sears and was told that our warranty had expired. I didn't call Sears back and still no response from Kenmore. I was better off purchasing a real appliance from Lowe's after the first year this gave me problems. It is ridiculous that Sears is not taking care of this. Found out it is made by LG which the repair guy said they don't work on LG hmm wonder why. I called scheduled they called rescheduled another week and a half out said the tech called in sick 1 day equals 10 days. We had to pay $630 for the labor to have it replaced. So you may hear it turning on and off too often. Purchased a Kenmore Elite 795.7248 sold as model 72483 and is manufactured by LG. I love the look of it and it is easy to use. I bought a Kenmore refrigerator from sears on 9-5-18 it was regular $700. I never received a recall notice or anything. I thought this would last my family at least 10 years but only 5. I would have bought the extended warranty for 5 years had I ever worried that a compressor would fail in less than 10 years because the machine had a linear conpressor versus a reciprocating compressor that is standard with GE machines. Stacy Layton. Highly recommend staying away. Part is under warranty. The ice maker has stopped producing ice and makes noise that doesn't sound normal. They did not disclose all the costs associated with any claim I make and tried to make it seem like it was just 49.99 for a year Initially then went up after asking several questions so I took the bait then after giving them my CC they transfer me back to the salesperson and she starts disclosing other fees! ( on sale with bundle appliances) in July 2018 it quit working.lost all my food. At these prices augh. Model number 795.72053.118. We declined. So far 2 compressors, the condenser and dryer and freon have all been replaced. His bill was $390 parts and labor. I thought this refrigerator should last at least 10 years but we got less than 4 years service from it. The agents sound very rehearsed and appear to experts at not solving your problems. They said $600 part and $200 labor. They told us it was just the ventsto wait 48 hours. This is because some of it is lost whenever you disconnect or connect the line. First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Mind you he did nothing and Sears or whoever took my credit card over seas in order to even get him to come out, charged me $300. My $3000 kenmore elite made by LG purchased on july 10th 2016 failed on June 26th 2020.Ineleigible for recalls or class action, LG would not recognize their roll in the manufacturing defect and I am left with nothing, no recourse. I have had a Kenmore Elite model# 795.74307.810 serial # 811KR00179 for 2 yrs. is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. Sign me up for a class action lawsuit. The guy said he would get a hold of Supervisor. Good Lord, people RUN! Yesterday we found that it was not working. Freezer and Refrigerator quit keeping product cold. When this happens, the fridge will start to warm and food will begin to spoil. Our Kenmore Elite (production in 2016) has stopped cooling and freezing. We, like many, many others have a failed LG French Door refrigerator after just 17 months. Have there been any class actions against Kenmore? If the coils are encrusted with ice, turn off your refrigerator and wipe away any excess water. Replace the defrost timer if it is not progressing. Stay away from this brand. The most common causes of the Kenmore refrigerator not cooling are that it is not properly plugged in, the door is not closing tightly, the seals are broken, the vents are clogged, or the condenser is dirty or broken. If the floor is not level, use a spirit level and adjust the feet. PartSelect Number PS8689661. If there is no continuity and the resistance remains the same, replace it. Purchased Kenmore Elite with LG compressor lasted 2.5 years. So just spent another $2000 for a new replacement including the 3 year warranty. My LG refrigerator has been giving me an error code E Com and I had a sears tech come out to tell me there is a bad wire in the door and it would cost $1100 to replace the door. ). So, what exactly is the defrost timer? It may be the condenser, which should be covered. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. We trashed most of the food, which isnt cheap, especially when you have hungry teenage boys in the house! What a rip off, these foreign products are to the American Consumer. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. I am a firm believer in Kenmore, not only for the refrigerator but also for their washer and dryer. Fridge quits cooling and freezing. Appointment canceled due to no serviceman available in the local area. Fortunately, it was still under warranty but it still cost $469 for the labor, etc. Anything we can do about this? now the ice maker fan has another error. New Unit now not working! Not expectable. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. Bought a Sear Kenmore Elite 3 door Counter Depth. Two service appointments were set up and no one showed up the latest being this week. Will never, never, never buy a product from Sears/Kmart again. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. Can't get service call from Sears until July 8th. LG nor Sears will act. I have an appointment today but just got a call from the technician that he is delayed and may not come. What the heck do we do in-between. I live in a rural area so distance would probably increase the uncovered labor charges! This is because the refrigerator wont maintain a cool temperature if it is low on refrigerant. Refrigerator stopped working (cooling and freezing) October 2019. I ANGRILY hung up and went online to find that they are still selling that feature. My husband can't fix it. Bought Kenmore (so called Elite) fridge in 2016 over $3K from Sears and the compressor failed in early in late 2018. We went out and purchased a new refrigerator. Use a table lamp for this test. The technician came and this time, he was over 2 hours late, no call or text. It helps to check them from time to time, especially if you have pets that shed hair. SAME STORY! Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. LG wants to pass along the fault to the place of purchase. Our fridge was no longer cooling on October 22. Check the power cord to see if it is fully plugged into the wall outlet. If not, are there other class actions to join? The same is true if the thermostat is set incorrectly. Because it is close to the compressor, it is usually assumed that the compressor is the culprit. I bought a Kenmore French door on Black Friday 2016 and put in use on Sept/2017 ( because my house was being built during that time). Is the Kenmore Elite Refrigerator model #79574033411 included in the action suite. And during normal operation, the refrigerator may lightly brush against surrounding surfaces and make a noise. I spoke with the Sears Home Warranty Department, the customer service suggested that I should by the warranty for $49.95/month for technician to come out to diagnosis with no charge ( if I go a head with the repair) but I still have to pay for the repair which is sounds like $400 - $500. . They obviously know the problems, yet lie to their customers. I have read so many with the same experience! I purchased a Kenmore Elite refrigerator in January 2017, Model# 795.74025.410. Think of it like vehicles, put 1000lbs in the back of a truck and travel 100km's with it. How can I get redress? Terrible service and cost from Sears. Obviously, nothing has been done to resolve this problems over the years. I just had my refrigerator go out. Best to contact an appliance repair technician to help resolve. Last LG appliance I will buy. Upon arriving, he ran a few diagnostics and reset the circuit board. It just stopped cooling. Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers. I have bought two Kenmore Elite Refrigerators and both compressor has went out , and I am having a hard time getting them fix I haven't the Item a year before they go out, I need them fix. Told by three different repairman at least 1500.00 job and not worth repairing, The equivalent refrigerator costs 3,500. You can try to discharge water while simultaneously unscrewing and tightening the filter. Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. We purchased a Kenmore Elite Refrigerator model #795.73157.610 right after we bought it. I will continue to search for submitting a proper claim. Depending on your location you may need to use a licensed repairer to do the work, due to the environmental regulations regarding the handling of refrigerant gases. He recommends Frigidaire only and the high end which is Electrolux. It is not working. They know they are faulty and should be replaced or repaired for free, I have a kenmore elite. This is to check for voltage output. later it failed. I asked if it went out in 2-3 years if I would have to pay the same fees again. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. Have waited 5 weeks now to get a 2 year old refrigerator fixed. The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . Serial # 709kr00501. We tried cleaning the coils and is still didn't work. Did I mention all the food is lost. It has a tube heater, but you can't get to it. I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. no repairman will touch this refrigerator because it is junk. HELP. Nope, didn't have $ to get fixed. I am wondering what kind of labor cost I am looking at. On October 13, 2017, we purchased a Kenmore Elite refrigerator and on September 26, the compressor died. Guess how much a new compressor is? They ordered a compressor which wasnt the correct one and tried to reorder another after selling me the warranty plan. Found out it only had a One Year warranty! This piece of crap refrigerator in total cost 775.00 a year to own. We made an appointment with Sears technician but they failed to show up. You can see by looking online about the failures over and over again. I purchased the 3 year extended warranty with Sears. Called LG back to see if they would compensate the labor costs based on the age of the device. Kenmore Elite, 3y. Our refrigerator is 3 years old and they said fortunately the compressor is covered but labor is $650! The compressor is supposedly still running but the fridge and freezer not the right temperature . No one ever did. Twice the warranty person on the phone attempted to schedule a walk through to sell us a new AC unit. This was purchased about 4 or 5 years ago. The youngest Kenmore refrigerator Ive known to die was just past ten years old. Lost $279.00 in Groceries. $1,000.00 to repair (paid $2,500 for the refridgerator). Stopped cooling June 28, 2018. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. CAN SOMEONE PLEASE FIX MY REFRIGERATOR!!! The main reason for these appliances would be to guarantee the freshness of stored food by cooling it. If you dont, you can follow the steps laid out in this article to replace it after buying a new one. Is this covered under the recall? I hve an appt for a LG repair tech to come out to fix this Friday. You can also use this opportunity to clean the compressor itself and the fan with the motor. The fan blows air over the coils and the compressor to cool them and keep them from becoming too hot. I still have a none working refrigerator and I haven't gotten anywhere with Sears. Purchased fridge from Sears in Apr 2012 for $2549.99. This is a $2500+ refrigerator that make it exactly 6 years. Linear compressor needs to be replaced was the diagnosis given by the repair man and he has stated the compressors on LG units are junk. My Kenmore Elite is less than 4 years old & has broken for the 3rd time. Our 4 1/2 year old Kenmore Elite just stopped working. Consumers also can log on to http://us.lge.com for further information on those models included in the repair program and to arrange for an in-home appointment. Refrigerator stopped working over a week ago still waiting on Sears to replace compressor that is under warranty. We spent $2800 for an LG fridge. Bestseller No. it We had service come in which they checked the condenser and the main board after they reset the main board , it began to cool but only for a short time mainly the freezer. We had to end up buying another refrigerator in only 1 1/2 years and had to pay over $700 for repairs. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. Move the probe from one pin to another; there are 3 of them. I found out my Kenmore is an LG with a bad rating. The heat that should be dissipated from the refrigerant by the coils will transfer to the refrigerator if the coils are very dirty. The heater should be turned on and the compressor should be turned off. I would prefer we increase manufacturing of appliances (and computer chips) in our country (call service centers should also be domestic). I was just not convinced and asked him to order a new circuit board, which he reluctantly did. Same thing, if working, it would be 24-48 hours. AVOID BUYING LG products. no wonder SEARS went out of business!!!!!!! I notice this is only for the 3-door models. If you are thinking of buying a new fridge, beware of these models for sure. What recall? Please add me if/when a lawsuit comes up. Also, check the condenser fan beside it for dirt. Compressor is still under warranty. You can also check the fuses and circuit breaker to see if there is any damage. My LG French Door Refrigerator is 3 years old. On the given day and time, the technician was late to the appointment, he did not call or text. My question is, it is a recall for that door condition. My LG refrigerator Went out the compressor is bad. Then ice maker went out a month later. I, therefore, called a local appliance repair company and paid $1309.56 for a new compressor. I was told I have too much food causing air to not circulate. Where is the circuit board? And when one no longer works after years of use. The ice maker stopped working, froze up. That we should purchase a new refrigerator. 1.check the refrigerator for current leakage. Mine did not. For nothing! Now looking at a repair bill of over a 1,000.00. Then the condensor fails, causing cooling failure. Through the model number he determined it was made by LG in South Korea. This has a LG Linear Compressor. By way of this, we can have food preserved in good shape for days, even weeks. Since then it has been a down hill spiral with so many problems. when this happens the food thaws and then refreezes over and over again until the unit finall failes. This should be done as often as 2 times every year. I am highly disturbed by this. open the freezer and fridge to nothing being cold at all. I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. I purchased a LG refrigerator in 2006 and been having problems with it every since. We are spreading the word: Do not buy an LG refrigerator because it is not worth $3,000 when it does not last even 2 years and LG does not care about their customersthey only care about making the quick $$$. FYI, I still have a compressor on my shelf that Sears sent in error. The kicker was when I asked if they were replacing the compressor with a different compressor I was told it was the same compressor!!! The consent submitted will only be used for data processing originating from this website. Sounds like not worth it. Either way it is bad business practice and the consumer needs relief. Not sure I'd purchase anything from Sears. It is August 31, 2022 and it is now dead. I purchased it on July 4 of 2018 and it just stopped working two days ago. In this article, well help answer the most common cooling problems with your Kenmore fridge. From reading all these comments, the compressor is obviously an issue & should be recalled! I will never buy another LG product or recommend it to anyone. May 2018, I purchased a Kenmore Elite French Door Refrigerator with a lower freezer unit, model #795-74025412 (28 cu. Here for almost 3 hours, on his phone for 3/4 of the time. That is the year. We called Sears and they will work on them, but we have to wait a month and a half for a repairman to come out. We have photos of the thermometers and of all the defrosted food. Bought Kenmore Elite Model # 79551833412 from Sears Store. Kenmore Elite refrigerators can survive up to 14 years on average, while certain models can last up to 17 or even 20. I have lost all confidence in LG and their Sears repair techs. Then several weeks for the part to come in and then $300 or more to pay the labor for installation of the warranted part (I did not buy the extended service plan at the time of purchase) and then potential additional service issues and additional compressor failures after this is repaired. The water flow can be obstructed by parts of the new filters wrapping. This is the second Kemore Elite French door refrigerator with freezer in the bottom Stainless Steel in 9 years to have the compressor go out. TransUnion Credit Reports. Several customer reviews on reputable webstores such as Sears report that their Kenmore refrigerator went bad within one year. Have there been any class actions against Kenmore? We told the agent that it was already diagnosed and we just wanted it fixed. Check the functionality of the fan by turning the blades. Well he came back today and told us the wrong compressor was sent (wrong number on the compressor) and he would have to re-order the correct one and wouldn't be able to come back until 7/25/19. Also was told it was probably the compressor as guessing now that they are aware of the issues re; these fridges. 4 years old and a really Bad time in our life. I purchased a Kenmore Elite refrigerator in January 2017 which just over 3 years old. Purchased LG LMXS30776D/02 French Door with twin cool system on Dec 26th 2016, Installed by Home Depot Dec 30, 2016. Replace or remove the filter dryer before you can uninstall the old compressor. Hey guys I need help for the LG linear compressor went out in a service call and had the normal linear compressor failure running not compressing. He said that LG/Kenmore appliances are complete garbage! It also was the compressor. It's a side by side. We have had two technicians out, one put freeon in but it seems to run all the time. 2015 Kenmore Elite Model 795.72483.410. We purchased our Kenmore Elite model #795.73167.610 in August 2018 with extended warranty. Compressor died this weekend. The refrigerator and freeze just stopped working. Compressor should not fail after four years of basic household use. I can hear a fan running or maybe the compressor. Most sears parts places have closed down, I purchased my LG Refrigerator late December 2017 it was pu you in service 1/1/2017 Model No. Please keep in mind, at this point we had to throw away about $300 worth of food from our fridge due to the compressor going out. Determined it was already diagnosed and we just wanted it fixed wants to pass along fault... Just had the same experience cost $ 469 for the refrigerator compartment ordered a which. Same experience place of purchase isnt cheap, especially if you dont, was! 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Are encrusted with ice, turn on, unload my food, which should be or!, take to the customer service number now do not result in any way to speak to live. During COVID19 crisis, unnecessary costs for parts and labor actively using the fridge and not...
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