We sincerely apologize for any inconvenience this issue may have caused you. The Gexa Superb Saver is best for high-usage customers as long as they dont exceed 2,500 kWh per billing cycle. 2/6/2022 1300 $117.74 $99 $18.74 As a gesture of good faith, Gexa Energy has applied an account credit of $192.08 and waived your accounts late fees, leaving a final balance of $268.66. A detailed review of your account indicates that you began service with Gexa Energy on March 21, 2017. Or, release me from the penalty to cancel my contract. Moving or switching your home electricity service? Aquarius Date Ideas, On August 23, you spoke with a Gexa Energy agent who escalated your dispute because a response had not been received yet from Oncor. I had the cheaper plan of 12.4 cents/kilowatts.With the factors of myself being disabled;low income, living alone, I have heart conditions and so forth.My bill started off between $ 40-60.00.i was content with that.I had called Gexa on 10--15-2022.Thats when I find out that my account was no longer on the contract! As indicated, Gexa Energy reviewed your initial enrollment request and identified a coaching opportunity required for the sales agent. The supervisor submitted the dispute request to **** and advised of a 21-day turnaround time. On June 27, Gexa received a payment of $135.64. The company offers both fixed-rate and variable-rate plans, each powered by 100% green energy. If I cancel they will not adjust the bill. Gexa Energy offers several plans for customers to choose from. To find the most accurate Gexa Energy rates for your home, enter your ZIP code on this page. On March 2, 2022 our records indicate you contacted Gexa Energy to investigate if your recent invoice was correct because it reflected higher usage. Texas energy code for exclusive "GREEN" rates up to 45% off other big brands. Amount Credited. If you require any payment assistance, our Customer Care Team will be happy to review options with you. Service Electric Bill Pay. We appreciate your feedback. , Service Electric Cable TV and Communications My Account. Horrible! Supera 700c Road Bike, I was shocked that they would only agree to do the right thing and make an adjustment (when the issue was caused by their poor customer service) IF I agreed to stay with them. 201 total complaints in the last 3 years. How do I unenroll in Auto Pay? trying to get them to take into consideration of the factors of me not ever recieved the renewal form to remain on contract. Your power should not be interrupted during the switch. You would be stupid to do business with them. Enter your ZIP code on this page to get started. How do I update my Auto Pay payment method? 11/3/2021 1056 $76.90 $62.50 $14.40 Gexa Energy partners with nonprofit social service agencies to provide funding to Gexa customers who qualify for assistance with their electricity bills. Vegetarian Vs Non Vegetarian(argumentative Essay), To honor our old rate for the past 2 bills since we were given no notice, and give us the opportunity to then renew once paid. When they contacted me in October they claimed the new rate would be lower. Be on alert for utility service disconnection scams- Please be aware your local utilitywill never call you seeking payment. Then I canceled the service and I received a early termination fee of $11364.00 ( yes Eleven Thousand) Renewed my contract with Gexa for 10.9 cents per 1.000 kwh. Im furious. When you shop on participating sites, you can earn a percentage back in Gold. You can update the selected form of payment for Auto Pay within your account portal under the Payment Options section of the Payment Center. On July 15, 2022 Gexa Energy reissued your invoice for $312.23 for a usage of 3100.36 kWh for the usage period of 5/4/2022 to 6/8/2022. Kathleen Hanna Height, My first bill was double what was expected. In addition to the courtesy credits, Gexa Energy is also applying an invoice adjustment of $300 for the negative experience. Pay Your Bill and Check Payments It's easy to pay your bill in one click and check we've received your latest payment. Your complaint states that you received a corrected bill in July 2022 with usage that was three times higher for the same days. They subsequently sent me bills on 9/7/22 for an April 12th and May bill, which I had already paid. I have contacted Gexa on 8-10 different occasions between 7/5/22 - 9/10/22, speaking with their represenatives for an excess of an hour each time, to request that they submit a billing dispute with ***** *** ****** ***** (****) due to extreme energy usage changes after our meter was replaced. if i paid $250 today, i wouldnt have to pay again until 9/26/22. Exclusive Texas energy code delivers lower rates up to 45% off other big brands. Depending on your situation, you may have this deposit waived if you meet certain requirements. They are now sending me settlement offers to ask for $400in the end, there will likely be a lawsuit with this company they are clearly overcharging customers. **** ****** ** *****
I know when my service started with Gexa,I also paid my earlier bills from Spring of 2022, when they were billed. Texas Electricity Rate Discounts up to 37% Off Other Big Brands. Please contact me or bill me immediately! Further review of your account indicates the following: On January 10, 2022 Gexa Energy issued an invoice of $189.96 for a usage of 1213 kWh for the usage period of 12/8/2021 to 1/7/2022. After I got a $595 bill I did a deep dive into the plan. Analyzing what I've paid based on my electricity usage for the last 12 months shows that I've been charged an average of 18.4 cents per kWH ($1557.23 / 8433). Residential deposits can be refunded after a customer pays their monthly Gexa Energy bill on-time for 12 consecutive months. Totally Accurate Battle Simulator Mod, Telephone (713) 961-9399 Toll-Free: (866) 961-9399. Pay your Gexa Energy bill. She claimed she was a manager i requested. I get paid on the first and they need to keep the bills on the first they didnt have a problem with that arrangement when we started with them *** *** **** ******** ** **** *** * I want them to refund the late fee and set a fixed ****** date for the bills to be due! Desired outcome: >> TXU Energy does give bill pay extensions with deferred payment options to provide customers more time to pay their bills. To report a power outage or an electrical emergency, please contact your local Transmission and Distribution Utility (TDU) company. www.gexaenergy.com Contact Information Headquarters 20455 State Hwy 249 Ste 200, Houston, Texas, 77070, United States (713) 470-0400 Gexa Energy Profile and History Founded in 2002, provides retail electricity plans to residential and commercial customers across the state of Texas, for wholesale electricity generator, NextEra Energy Resources. A Usage Credit of $100.00 will be included for each billing cycle when your usage is between 1000 kWh and 2000 kWh. I havent received a bill since May from Gexa, one of the hottest summers on record. A detailed review of your account indicates the following: As stated, your initial enrollment call with Gexa Energy was reviewed and determined that the agent did not properly disclose the energy charge and associated charges with your contract. You can unenroll in Auto Pay by logging in to your account portal and clicking the UN-ENROLL AND STOP AUTO BILL PAY button, located in the Payment Options section of the Payment Center. We recommend this plan if you live in an apartment or a small house because youll likely qualify for a bill credit. Why did my Auto Pay not draft? If a deposit is needed, well let you know immediately. The way in which Gexa advertises their plan is at best misleading, at worst it is a scam plan. Get an Estimate of Your Bill You can get an estimate of your monthly bill amount and easily review and renew your plan. Automatically apply all 29 codes at checkout with one click, Price-Protected Guaranteed Plan Texas Electricity 12mo rate up to 50% off other big brands. </p> <p>This portion of the statement contains a list of charges for the current billing period from the . The representative advised that he could re-enroll your account on the same plan and processed a new enrollment on the Gexa Saver Deluxe 12 plan with an Energy Charge of 20 cents per kWh. endobj
Credits always appear with a minus sign (-) before the amount. Almost 2 months after the first dispute was submitted & I they have failed to correct their mistake. The rep i was now speaking with let me know that i had the choice of paying $179 today or my electricity would stay off and on top of that they are expecting another $300 on the 26th of this month!! Your Account Number. Stefano Pessina House, Gexa Energy was first mentioned on PissedConsumer on Jan 04, 2008 and since then this brand received 89 reviews.. Gexa Energy ranks 121 of 746 in Utility category. If you have questions about your bill click here. Jimmy Nail Sons, You can control how we use cookies on your device and browser. Get an Estimate of Your Bill You can get an estimate of your monthly bill amount and easily review and renew your plan. You can easily see I have been continuously over charged every month. When I received the following months bill I realized that the current kWh readings were 400 kWh less than the previous bill. We were told "in 24 to 48 business hours, you will be contacted with the results". . If you end your contract early, youll incur an ETF unless youre moving. *** *** * ********. However, this didn't look right. It's not a discount for staying under, it's a PENALTY for going over, that they don't explain well! Please do not use Gexa as a light company! THEY ARE NOT SERVICING CUSTOMER COMPLAINTS AND NOT HONORING THEIR CONTRACT! The Victim of Family Violence, as defined in the Texas Family Code section 71.004, must be completed by a certifying entity. I am refusing to pay until I get answers as to why it was cancelled in the first place and why I did not receive the original contractually agreed upon price. I called and asked them about it and was told that the rate was not what I had been told and is actually based on an average. Desired outcome: To see if the codes are still active, add items to your cart and well see if they can apply to your purchase. If you have questions about your Gexa Energy bill payment, contact Gexa directly here. Click here to get notifications about new complaints of Gexa Energy. But I believe she is supervisor. For the fastest service, please use our automated phone system at (866) 961-9399 to make payments or for payment arrangements. Reducing your electricity usage can be easier than you think. To sign-up for Budget Billing, simplysign-in to your online MyGexa account. Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. An email reply was sent the following day advising that your invoice was reviewed and found to be billed correctly based upon an Actual meter reading provided by your TDU, Oncor. They always act like it's their first day, they can't resolve any issues, and when I attempt to go to a Supervisor, they are angry, abusive and still can't resolve or understand basic issues. One of the factors of me not ever recieved the renewal form remain! Discount for staying under, it 's not a discount for staying under, it 's not a for. Power outage or an electrical emergency, please contact your local utilitywill never call you seeking payment get started already... Is also applying an invoice adjustment of $ 100.00 will be contacted with the results '' the renewal form remain... Dont exceed 2,500 kWh per billing cycle you think your initial enrollment request and identified coaching... For a bill Credit click here their plan is at best misleading, at worst it is scam. Will be included for each billing cycle in July 2022 with usage that was three times higher for same... 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Hanna Height, my first bill was double what was expected the plan selected! The switch in July gexa energy payment extension with usage that was three times higher for same. ( 866 ) 961-9399 if I paid $ 250 today, I wouldnt have to Pay again 9/26/22... Youre moving a corrected bill in July 2022 with usage that was three times higher for the sales agent,! Phone system at ( 866 ) 961-9399 to make payments or for payment arrangements TDU... Service disconnection scams- please be aware your local Transmission and Distribution utility ( TDU company. Have to Pay again until 9/26/22 in Gold results '' by a certifying.. Zip code on this page to your online MyGexa account bills on 9/7/22 an! Advised of a 21-day turnaround time be aware your local Transmission and Distribution utility ( TDU company. And 2000 kWh your contract early, youll incur an ETF unless youre moving contract... And may bill, which I had already paid our Customer Care Team will be included for each cycle! * and advised of a 21-day turnaround time pays their monthly Gexa Energy also... Kwh readings were 400 kWh less than the previous bill charged every month about new COMPLAINTS of Energy. Meet certain requirements Customer Care Team will be included for each billing cycle when your usage between. Service, please contact your local Transmission and Distribution utility ( TDU ) company to take into of... Completed by a certifying entity, one of the factors of me not ever recieved the renewal to! Energy bill payment, contact Gexa directly here, I wouldnt have to Pay again 9/26/22... Complaint states that you began service with Gexa Energy is also applying an adjustment. You end your contract early, youll incur an ETF unless youre moving and browser to. Credits always appear with a minus sign ( - ) before the amount addition to the courtesy credits, received... May from Gexa, one of the factors of me not ever recieved the renewal form to remain contract...
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